2. WHAT PERSONAL INFORMATION DO WE COLLECT?
2.1. While you use this website, we may automatically collect your personal information, or you may provide it to us, which may include but is not limited to –
2.1.1. contact details, such as your name and surname, email address, postal and/or physical address, phone number and social media handle;
2.1.2. your gender;
2.1.3. your identification and/or passport number;
2.1.4. your country of birth;
2.1.5. your date of birth;
2.1.6. account login credentials, such as usernames and passwords, password hints and similar security information;
2.1.7. other account registration and profile information, such as job title, educational and professional background and qualifications, and photograph;
2.1.8. payment information, such as credit or debit card number and related details;
2.1.9. comments, feedback and other information you provide to us, including search query data and questions or information you send to customer support;
2.1.10. interests and communication preferences, including preferred language.
2.2. We may also automatically collect information about how you and your device interact with us, which may include but is not limited to –
2.2.1. computer, device and connection information such as IP address, browser type and version, operating system and other software installed on your device, mobile platform and unique device identifier and other technical identifiers, error reports and performance data;
2.2.2. usage data, such as the features you used, the settings you selected, your URL click stream data, including date and time stamp and referring and exit pages, search terms you used, and pages you visited or searched for;
2.2.3. for educational services, the course modules and test questions you view, answer or complete; and/or
2.2.4. for location, the region, city or town where your device is located in order to provide you with more relevant content for where you are located.
2.3. Should your personal information change, please inform us and provide us with updates as soon as reasonably possible to enable us to update your details. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
We will not enter into any agreement with any person under the age of 18 (“Minor”) unless such Minor has written consent from a parent or legal guardian to do so.
5. HOW DO WE USE YOUR PERSONAL INFORMATION?
5.1. We may use your personal information for the following purposes:
5.1.1. to fulfil any contractual agreements between you and us;
5.1.2. to provide, activate and manage your access to and use of our services;
5.1.3. to verify your identity;
5.1.4. to respond to your requests, enquiries, comments or concerns;
5.1.5. to send you information;
5.1.6. to invite you to attend events, participate in user-testing and surveys
5.1.7. to notify you about any changes, updates and other announcements relating to our services;
5.1.8. to provide technical support;
5.1.9. to enhance and improve our products or services, and to develop new products, services or benefits;
5.1.10. to offer you customised content;
5.1.11. to deliver marketing material regarding current or new products or services offered by us or any of our divisions and/or partners. You may unsubscribe from the receipt of such marketing material at any time and thereafter we will not market to you;
5.1.12. to comply with our legal obligations, resolve disputes, and enforce our agreements.
6. DISCLOSURE OF PERSONAL INFORMATION
6.2. Your personal information will not be disclosed to any person without your express consent but always subject to the following: Disclosure of any information provided or submitted by you will only be allowed to be made where:
6.2.1. such information is in the public domain; or
6.2.2. we are obliged in terms of any law, order of court, legal process or other lawful reason to disclose such information.
6.3. We will disclose your personal information to any third party only for the purposes as set out below:
6.3.1. to our employees and/or third party service providers who assist us to interact with you via our website, email or any other method, who need to know your personal information in order to assist us to communicate with you properly and enhance the product and/or services offered by us;
6.3.2. to law enforcement, government officials, fraud detection agencies or other third parties when we believe in good faith that the disclosure of personal information is necessary to prevent physical harm or financial loss, to report or support the investigation into suspected illegal activity or to investigate violations of our Terms and Conditions.
7. SECURITY OF PERSONAL INFORMATION
7.1. We will take all reasonable measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access and to provide you with access to your personal information to view and/or update personal details.
7.3. Whilst we will do all things reasonably necessary to protect your rights of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.
8. RETENTION OF PERSONAL INFORMATION
We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so or you consent to us retaining such information for a longer period.
9. TRANSFER OF PERSONAL INFORMATION
We may transfer your personal information outside South Africa to a foreign country if necessary.
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